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We strive to get all orders received before 9 PM (EST) shipped out the same day. And we need 5-7 business days to produce it in factory. We will contact you if for some reason there are any delays.
2.Shipping Methods
|
Shipping Method |
Countries |
Time |
Notes |
|
DHL Express |
Most countries |
8 -12Business Days |
Could ship built-in batteries to some countries, could not ship liquid and batteries |
|
ePacket Express by China Post |
AU, CA, FR, IL, NO, RU, UA, GB, US, PL, BE, FI, HU, IE, CH, KR, MX, MY, NL, SG |
12 - 25 Business Days |
Could not ship liquid, only support buil-in batteries to US, RU, AU, CA. Package over 2kg will be splited. |
|
US Express |
US, cannot ship to APO/FPO address or Outlying Areas or Military Address |
12 - 19 Business Day. |
Could ship buil-in batteries. |
|
Registered Air Mail by China Post |
Most countries |
15 - 45 Business Days |
Could not ship batteries and liquid and buil-in batteries. Package over 2kg will be splited. |
|
Registered Air Mail by Netherlands Post |
Most countries |
15 - 35Business Days |
Could ship built-in batteries, but not liquid and batteries. Package over 2kg will be splited. |
|
Registered Air Mail by Singapore Post |
Most countries |
15 - 35Business Days |
Could ship built-in batteries, but not liquid and batteries. Package over 2kg will be splited. |
|
Registered Air Mail by Swiss Post |
Most countries |
15 - 45 Business Days |
Could ship built-in batteries, but not liquid and batteries. Package over 2kg will be splited. |
|
HK Special Express |
HK ONLY |
8 -12 Business Days |
Could ship built-in batteries, but not liquid and batteries. Package over 2kg will be splited. |
|
Euro Special Air Mail |
DE, ES, FR, IE, IT, UK, SE (Remote Areas Excluded, Custom Tax Included, No VAT) |
11- 18 Business Days |
Could ship built-in batteries, but not liquid and batteries. Package not over 2kg. |
|
Euro Special Large Parcel |
DE, ES, FR, IE, IT, UK, SE (Remote Areas Excluded, Custom Tax Included, No VAT) |
11 - 18 Business Days |
Could ship built-in batteries, but not liquid and batteries |
3.Order Tracking
For orders with tracking, we will send out emails to notify our clients their tracking number. You can also view it via www.17track.net/en.
Please allow 1 - 3 business days for the tracking number to be trackable because shipping vendors need time to process those packages.
4.Shipping FAQ's
What do I do if my package is lost?
If a package is not delivered, please call your local post office or UPS or Fedex store for immediate assistance with your package.
What if my package is damaged?
If you discover that your package is damaged after it is delivered, please contact our team.
Please note: damaged or missing merchandise must be reported to us within 48 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.
Can I change my delivery address after my order has been shipped?
You can change your delivery address within 24 hours, but you should contact our customer service within 24 hours (change delivery address after 24 hours, will not be accepted).